Hooptedoodle #413 - Storm Arwen, South East Scotland

 A Survivor's Tale

 

We were hit by the first named storm of the Winter last Friday night. My house hasn't been damaged, as far as I know, and we have no-one hurt here, but the farm has been badly affected - lots of trees down, a couple of buildings at the stables were blown over, and there are roofs off the big steading buildings along the lane at Auldhame. Electric power went off at 18:18, and came back on at about 21:30, but it appeared to have been restored only as an emergency service, on reduced voltage, which meant that we could boil a kettle very slowly, that traditional filament-type electric lights worked very dimly, modern energy-saving and LED bulbs didn't work at all, and that was about it. Microwave and most other things were not working, and our central heating was not interested at all at these voltages, so I lugged in some baskets of logs from the woodshed, to keep our stove going.

 

The phone service at Scottish Power, our electricity supplier, had been tweaked so that you could not speak to anyone (so you couldn't report anything, for example...) and gave pre-recorded messages which were heavy on heroism, and what a terrible time they were having, but said little that was useful or reliable.

 

Another thing which would not work at the low voltage was broadband, so the electricity company's advice to keep an eye on their website was especially irritating. Amazingly, I could get some kind of data service on my iPhone, but it came and went. By timing the boiling of a kettle, I estimated we must have been operating at something like 40% of the normal 240v.

 

We kept hearing in the recorded messages that Scottish Power's linesmen were making fantastic progress, and we were led to believe that everything would be restored by 8pm Saturday. The lads from the farm got the roads clear by Saturday night, so things were looking up. Then, Sunday morning, Tommy the Farmer appeared on my doorstep with a chainsaw (which was alarming) and announced that he had found a cable down "at the back of the Walled Garden", and if I was in touch with the supplier could I report it. I spent a few hours trying every known phone number, and just got the same recorded messages. However, one of the more obscure numbers gave the opportunity to leave a phone number of my own, so that someone could call me back. Eventually, about 2pm Sunday, a girl from Scottish Power's customer desk (which is in Birkenhead!) rang me, and I reported the break we'd found, of which they had no previous note. We were at least in the system now.

 

Monday morning some SP vans arrived and assessors looked at the damage, and promised that the linesmen would come to sort us out. I had to go into Edinburgh for an appointment that took up most of the day, and when I came home I found that the linesmen had, in fact, shown up, but for safety reasons had shut off the power completely, and would return as soon as possible to make a proper repair. Thus we were now completely in the dark, and even the kettle was no longer available. I understand about the need for safety, but this didn't really feel like progress.

 

About midday Tuesday the vans came back, and the boys got us reconnected at 16:10, disappearing immediately to get on with their backlog. I started going round the house, checking things, and everything seemed to be working except our central heating boiler, which is stubbornly showing a "C1" error code which suggests that, once again, the power cut has broken the fan. This happens occasionally - a problem of our set up here is that the service automatically attempts to reconnect in the event of a line fault, so that the electricity goes off in a series of flashes and stutters. It's the stuttering that does the damage.

 

Thinking we had maybe got off light, compared with the tales of disaster up and down the country, I phoned Worcester-Bosch and arranged for an engineer to come and sort us out on Thursday, and I was still speaking to their call centre when our electricity dropped out again!

 

I regret to say that I may have sworn when the place blacked out while I was still speaking to the very helpful young lady at WB, for which I apologised. She took it in good spirit - she said she spends her life speaking to people whose heating has broken down, so she isn't bothered!

 

Power was finally fixed permanently at 21:50 tonight, by which time I had gone to bed to listen to the Leeds game on my battery radio. OK - I got up, checked things were in order, proved that the boiler was still knackered, set the dishwasher going, tidied up a bit, etc etc... and I made myself a cup of coffee - first for a few days.

 

We just have to grit our teeth until Thursday. We can use electric radiators to keep the place habitable, the cooker works again, as does the microwave, we have light and TV and broadband. My wife plans to go to her gym each morning for a swim and to get a shower, and I'll use our electric shower upstairs, which is vastly inferior to the posh one downstairs but is good enough for me!

 

This afternoon I received a personal call from SP, asking were we all right and offering a £10 voucher for a hot meal. I'm proud to say I managed not to swear at that lady. I thanked her for the offer, in the spirit in which it is made, but pointed out that since we are going to have to write off some £150-worth of frozen and refrigerated food, and have had our lives put on hold for 4 days, the voucher is a little insulting if that's the extent of goodwill. I suggested that SP might put the £10 towards equipping a new telephone service which will allow customers to report problems.

 

I know there has been a lot of horrific damage elsewhere, and people have been injured and stranded, so it's important not to dramatise what's happened here. I am told that this is only the 6th time in recorded history that a red weather warning has been issued for East Lothian. They will have my full attention in future, I promise.

 

The farm has lost about 40 or 50 adult trees within about 200 yards of my house, some very big ones, and it will take a long while to get everything back to normal, but it could have been a lot worse. It is sobering that I didn't hear any trees coming down - couldn't hear anything for the noise of the wind. What infuriates me is that, if Tommy the Farmer had not found the broken cable on Sunday, then we would have continued to appear as a tick on some regional chart on SP's wall. As far as they were concerned, we were part of an area that had been sorted out, and they had fixed the phone system so that we were unable to contact them to correct that situation.

 

All the best to everyone affected by the bad weather.  Here are some photos - gratuitous violence:

 

 

At least we can get out - Saturday morning, the lads have cleared the lanes

 

Some of the damage at the Stables - the building right centre shifted about 20 feet and lost its roof, which blew into the hedge on the left

 

 

The cable which Tommy found - it is one of the 3 which bring the 3-phase supply to our hamlet - a spur from the main overhead feed. Behind you see the back wall of the "Walled Garden", which was built some time in the 1700s

 

 

It goes on to a transformer, and it was the power feeding back through this that gave us our accidental "reduced" service for a couple of days

 

An aerial photo of the area from a few years ago; on the left of the picture you can see the D-shaped Walled Garden, which once was a market garden with greenhouses, but is now pasture for the horses. This D-shaped field can be identified on Roy's military map of Scotland, 1747-55. The back wall is the one near us, close to the woods, and the cable is on this side of the wall. The tree which caused the extra damage is dark green, on the left edge of the photo. The place certainly doesn't look like this now, after the trees were flattened. The photo is facing almost due North

 

 

2 into 3 gives you about 100v, apparently...

 

Here's a view of the dark green tree from the aerial shot - not much of it left by Monday - Tommy has sawn up a lot of it to clear the gate

                                                                    Erm - sorry - not today it isn't...

 

More wrecked trees - all lined up, knocked down from the North East...