Hooptedoodle #405a - More Care and Attention from Curry's

 In case anyone was troubled by my recent rant on the subject of our adventures as customers of Curry's, the well-known idiots, here is a little update. 

Brief resumé: a new laptop had been ordered for my son to take to university, but Curry's sent him a PlayStation 4 gaming machine instead. A complaint was made, the unwanted PS4 was collected from our house the following day (25th August), and we know from the tracking number on the receipt we were given that it arrived in Newark (Curry's online sales centre?) within a day.

Since then? Well, not much has happened really. We had a number of meaningless phone conversations and chat exchanges which refused to confirm that the returned item had been received or been checked, and there was no commitment to a refund, which "can take 2 or 3 weeks" - this being, presumably, someone else's fault. 

Yesterday there was an email which stated that a replacement item (which I sincerely hope is a laptop) is being dispatched, and will be delivered "by 24th August". Yesterday, of course, was the 8th September. [I hope you are not laughing, at the back there.]

Place your bets, ladies and gentlemen. One certainty is that my son does not have any chance at all of receiving his computer before he goes away on Saturday. There are all sorts of exciting possibilities over what else might happen.

At no point has anyone said that they are sorry, or that they will do their best to rectify their stupid mistake, or anything else, really, that we might wish to hear. I can only suggest that any UK resident reading this should take great pains to avoid ever doing business with these cretins - save yourself a lot of grief, and do not give them the benefit of any profit on any such deal. It's not very likely, but if you happen to work for Curry's, or have friends who work there, then you have my sympathy, and please tell your employers that they smell very bad, and their days are numbered. Times are getting harder - businesses which cannot cope will fade away to make room for those which can. Online sellers have made a considerable fortune out of lockdown trade - sympathy is not what it might be.