Oh no - here we go again.
Since my old Windows netbook is no longer supported, I have purchased a Samsung tablet to take on my travels, so I should be reachable (assuming I have wi-fi). I'm pleased with the tablet - only snag at the moment is that I am having some fiddly problems with email - if I send an email from the device, everything gets into the right folders on my email server, so that I can see it on my phone and on my iMac, but the actual wording in the mails sent from the tablet gets repeated for some reason I am trying to work out.
If you get an email from me which seems to say the same thing twice, then it will be from my tablet.
If you get an email from me which seems to say the same thing twice, then it will be from my tablet. You get the idea.
Buying the tablet was a refreshing exercise - I had a fair idea what I was looking for, so went into John Lewis' Edinburgh store early yesterday, since I was on my way to Claymore in Granton. It is very clear that old guys with white hair and tweed sports jackets are either invisible or don't fit some marketing profile which features in whatever training they give the staff these days. I was there about 9:05am, and by about 9:15 I was ready to be helped to buy something.
Bizarre. Every time I approached a member of sales staff, they would avoid eye contact and move into a conversation with a colleague. This happened a few times - I was beginning to wonder if I should try jumping up and down, or singing Old Man River while standing on top of the TV display. Eventually, after about another 10 minutes, I got someone from another department to persuade one of the sales people to condescend to speak to me. Very young chap appeared, with skin-tight trousers and rather unusual hair. Not bloody interested. Also, to be frank, didn't know very much - probably knew little more than I did, but managed to retain his cosmic cool throughout. Eventually he was pleased to get me a Samsung tablet from stock, selected a generic hard-shell case for the device for me, then handed me off without a further word to a colleague at a check-out till. This colleague wasn't interested either, but at least he made some businesslike noises - he gave me the wrong information about guarantee details, processed the sale and - presumably - returned to chat with his mates.
I left feeling oddly depressed - this dismal experience cost me a fair amount of money, of course, though I am pleased enough with the device. My feelings about the episode are not helped by the fact that the hard case recommended and supplied is the wrong one - it is specifically for an iPad of the same screen size, but the iPad has all its orifices in different places, of course. No matter - I shall return the case to Edinburgh for a full refund - when it suits me to do so - and I shall buy the correct case from someone else. Someone a little more professional.
The technology section in JL is tricky these days - they deploy various external specialists in logo-bearing sweaters (the Apple man, the Samsung man, the Sony man etc), but they may not be in attendance until later than my visit yesterday, and the other (generic?) JL sales staff seem to have less familiarity with the kit than they used to. This is all a pity - I have always liked the shop, and I have bought a lot of stuff from them over the years, including technology (my current iMac, and the computers of my wife and my son all came from there within the last couple of years). As a matter of principle, I would like to approve of JL and be a faithful customer, but they keep demonstrating that they don't care a great deal, and I keep promising myself I shall not go back.