It will be my mother's 100th birthday on Monday. She doesn't know it will be her birthday, and she will not notice when it happens. The poor old soul is resident in a nursing home in Berwick upon Tweed, where she is wonderfully well looked after and is as comfortable as we can possibly make her, but she cannot walk, or see, or make sense of any sounds. She sleeps most of the time - they get her into some sort of semi-conscious state to feed her, but she doesn't communicate and as far as I am aware she has no idea where she is or what is going on.
I visit once a week, though she is not aware of my visits, and in fact she hasn't known me for about 5 years now. That's OK - it's a routine - I visit this very old lady, who doesn't remember me and appears to have nothing to do with any mother I ever had. Mostly, I think, I do it for my own peace of mind. I sit with her for an hour or so each week - I haven't seen her awake in about 6 months. I make sure her radio is quietly tuned to her favourite classical station (just in case she can hear it) and before I leave I chat with the staff about how she has been.
A 100th birthday is a serious business in the UK. You get a greeting card from the Monarch. One advance in recent years has been that, if you are in receipt of the State Pension, this all goes ahead automatically. So I have been waiting to see how it all works.
About a month ago I received an undated letter from the DWP, the main message of which was:
We have attempted to contact you to organise congratulatory messages for their 100th birthday.
As their representative, you can arrange for cards to be issued from the King via the Centenarian Team.
All we need is for you to confirm that the personal information we hold on the Department for Work and Pensions' records is correct.
What to do next
If you would like the team to organise the messages on your behalf, or you would like more information, please get in touch with us. Our contact details are at the top of this letter.
Yours sincerely
W R Swanson
Office manager
Righto - here we go - the system has everything under control. Only slight concerns were:
(1) There was no mention of what personal information they wish to have confirmed, though they gave my mother's name and National Insurance number, and they obviously have some idea that she is going to be 100.
(2) The National Insurance number was incorrect. [Goodness me - don't tell me that all this digital magnificence is manned by idiots, after all? Surely no-one expected that?]
I leaped into action - I spent a singularly unproductive 45 minutes waiting for someone to answer the supplied phone number (which is in Newcastle), and then typed up an old-fashioned letter and sent it to the supplied postal address (which is in Wolverhampton), confirming that, yes, I did want the Centenarian Team to send out a card, thank you very much, and pointing out the error in the NI number.
Two weeks later I received another letter from the DWP, which turned out to be an exact repeat of the original undated letter, complete with incorrect NI number. With some vague idea that I was already in the system, I refused to worry about this, and waited for a meaningful reply, aware that the time left for arranging a greetings card was disappearing fast.
I received what was clearly a reply to my letter - this dated 3rd June, though I received it on the 9th. All it contained was some generalised acknowledgement of my notifying them of a "change of circumstances" - there was no mention of greetings cards, and the Newcastle phone number no longer appeared. I am left to assume that the DWP's computer is very busy.
In two days I shall travel down to Berwick for the "big" day. I expect that no card will be sent to me before then; it is possible that there may be one sent direct to the nursing home (the DWP have that address), but I doubt it. Since my mum will not know that it is her birthday, and since no-one would in any case be able to explain to her that she had received a card, or what a card was, I have to accept that it really doesn't matter. I may be pilloried by the nursing home staff for failing to arrange the King's card, but that is the least of my worries.