A few weeks ago, while I was at my mother’s
home, waiting for an ambulance to take her into hospital, the phone rang. I was
expecting a situation update anyway, so I answered it very quickly. On the
other end was a very cheerful gentleman – almost certainly from the Indian
subcontinent – who was obviously sitting in a large room full of other busy callers.
He told me his name was Ronald (is Ronald a common name in Kolkata?) and that
he was calling from the Windows Help Team.
Normally I would just have put the phone
down and practised my deep breathing for a few moments, but that was not a good
day, so, Ronald, if you ever read this, I apologise for my language, and I
sincerely hope you did not attempt to follow my instructions on what you could
do with yourself. Nothing personal, mate.
I’ve become a bit detached from phone
scammers now – I wouldn’t say I have forgotten them, but we now have a
wonderful in-house phone system here which filters out and blocks problem calls
so successfully that we have had none for many months – and it used to be a major issue for us, as featured in my previous rants on the subject (see here). At one time, things got so bad that I got a little obsessed
with this evil industry, and I even managed to get hold of some names and
(unbelievably) Facebook profiles for some of the individuals behind it. Not
that I could (or would) do anything about it – just to have a look at the enemy.
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| These call-centres are often more sophisticated than they sound, and employ good quality technology - there is a lot of money in this so-called industry |
OK, Foy – so why have you dragged this old
stuff out of the archives? Do you, perchance, have some kind of point to make?
Well, in fact, maybe I have. I am delighted
to learn that the police in Thane, near Mumbai, the chief financial centre in
India, have arrested a great many people who were involved in a phone scam
which targeted individuals who were on lists of US tax defaulters – at its
peak, this scam has been making $150,000 a day. The local police are now
working with the FBI, we are told, to progress this through the courts.
Hallelujah.
This may be a false dawn, or a damp squib,
or any kind of inappropriate metaphor you wish to suggest – it may come to
nothing at all. On the other hand, the mere fact that the Indian police are
prepared to get involved in this kind of initiative is a reason to be just a
little hopeful – the general view in the past has been that the police and the
telecom companies in India have been liberally bunged with backhanders to stop
them interfering. A more active role would be a great start.
I promise I shall not get obsessed again,
but I really do see this kind of scam activity as especially vicious and
heartless, and any small steps towards stopping it are most welcome. Having
some evidence that at least the Indian police now regard it as a crime is certainly very
pleasing.
The BBC news story about this can be found
here.
If the link doesn’t work for you, please
email me with your credit card details, including the 3-digit security code, and
my helpdesk people will be in touch.







