After receiving some justifiable criticism
from Musaeus, I am cutting down the number of rants on this blog. Today,
however, I am pretty mad, so please regard what follows as a kind of helpful public
information service, rather than just a mindless stream of bile.
I own a Mitsubishi ASX – I have had it now
for 3-and-a-half years. It is an ideal vehicle for me – economical to run, well
engineered and built, and provides optional 4WD for the bad weather (we can get
a bit stranded at times in the Winter). I bought it new from our nearest dealership
(which is some 40 miles from here), not least because they offered me an
attractive trade-in price on my old Mitsu pick-up. When I bought it, one of the
add-on lollipops was a cheap, pay-up-front offer on regular servicing - £200 on
the purchase price secured me free annual services for 3 years. Since the
warranty more or less cements you into main-dealer servicing for 3 years
anyway, it seemed a reasonable deal, so I went for it.
The car does not do much of a mileage – my
wife has her own car, and I also run a van, so the ASX has done about 23,000
miles from new, in three and a half years. Last week we drove in it down to
Cheshire and North Wales, and by the time we got back on Friday there was
something decidedly odd about the brakes. So yesterday I handed the vehicle
over to the garage in our village, with whom I have had a long and positive
relationship, and they fixed it and reported back. I have not yet seen their
bill, so I may be even madder in a few days.
Now, our local garageman is a decent fellow
– he is aware that if he cheats his regular customers in an area of low
population then he will soon have no customers. Since everyone in the county knows
or is related to just about everyone else, you can be pretty sure that word
will get around. As a local builder once told me, if I do a good job for you,
you might just tell someone, but if I do a bad job you’ll tell everyone – it’s
a different world in the country, brothers. Howard the Local Garage Man is also
professional enough to avoid criticising the competition, since such an
activity simply gives the entire motor trade a bad rep. However, on this
occasion he told me a few things which cast a dark shadow on the special
main-dealer service deals which come with new cars.
The third and final pre-paid service on my
car was carried out by the dealer at the end of January, at which time it also passed
what is known for historic reasons in this country as the MOT test (a
mechanical and safety check which is required annually for vehicles 3 years old
or older). Since that January service it has travelled about 2,500 miles – not
a lot. According to Howard, my car returned from Wales with its front brake disks
rusted and pitted, the pads wrecked, and the rear brakes seized solid with
rubbish and corrosion. There was no evidence of any lubrication being carried
out on the braking system at any time since the vehicle was new; Howard was
also astonished that the car could have passed inspection at the January MOT,
given the state that the brakes must have been in 2,500 miles ago, but then the dealer carried out the test. Hmmm.
Anyway, it is now fixed, and I shall enjoy
driving in comfort and improved safety, and I shall grit my teeth and pay Howard’s
bill as part of what is required to keep my personal transport on the road –
convenience has its cost. The bit that really grates (apart from the pitted
brake disks) is the almost complete worthlessness of the cheap servicing
package on a new car. The factory warranty forces the customer to return it to
the dealer for maintenance anyway, an effect which is exacerbated by the
inevitable series of peculiar safety recalls – “next time you return the
vehicle for servicing, your dealer will carry out a necessary, free safety
check on the bolts in the bonnet hinges – etc.” (this was a Renault example,
but it will serve). In short, they have you by the dangly bits.
During the first three years of a car’s
life – especially for a low-mileage vehicle such as mine – the servicing is
likely to be cheap and routine. Any exceptions to this are likely to be covered
by the manufacturer’s warranty, so I appear to have had three oil changes,
fluid level checks and maybe the odd new filter for my £200. Oh, and maybe the
lad gave it a wash with the power jet. At the end of my first 23,000 miles with
the car, it seems the brakes may have been untouched and in an unsafe state.
Not great is it? Now that the warranty
period is over, I shall be very pleased to go back to getting all my servicing
done locally – Howard has never let me down.


